This shipping policy has been compiled to better serve those who are concerned with how their shipment is handled and how to deal with unfortunate circumstances. Please read our shipment policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your purchase in accordance with our website.
Although we do our best to get your order to you as quickly as possible, JUBILEE FURNITURE TEAM can not make any guarantees of delivery dates. Delivery Dates are always confirmed by the shipping company. Of course we are happy to assist in the process.
Unfortunately unexpected delays are sometimes out of our sphere of influence and sometimes unavoidable when third parties, as for example shipping companies, are involved. Usually the-re are no complications but in the rare event of a delay - please be patient.
UNITED STATES NATIONWIDE SHIPPING INFORMATION
When ordering or registering on our site, as appropriate, you will be asked to enter your address. When you do this our website instantly calculates the shipment cost for your purchase. Restrictions and additional charges may apply for shipping to Alaska, Hawaii, and Puerto Rico.
Once shipped, orders may not be canceled and are subject to the terms and conditions of our return policy.
WHERE IS OUR MANUFACTURING AND WAREHOUSE LOCATED?
We partner with our own manufacturing base in China where employees handcraft your purchase with precision. Once your product is finished, it is stored on an oversea shipment and then sent to Long Beach Port, California. When your purchase is released from the port, it is then sent from California to our warehouse in Nevada, Las Vegas. However, if your address is not Las Vegas it is then shipped to your residence.
HOW LONG DOES SHIPPING TAKE?
In stock orders take 3-5 business days to process. Allow up to 2-3 weeks for your order to be delivered. Special orders take 3-5 business days to process. Allow within 6-12 weeks for your order to be delivered. The delivery time starts when our manufacturer receives confirmed orders of your purchase. Normally shipment would be timely, but since COVID-19 our third-party has been affected. Please understand that we do our best for your purchase to arrive on time, but there can be no guarantees.
WHAT IS CURBSIDE/ WHITE GLOVE DELIVERY?
Our curbside delivery is exactly how it sounds. A truck arrives with your order and drops off your purchase outside your house. Due to COVID-19, curbside and white glove service are under two different teams. White Glove Service is a separate group that brings your furniture inside and assembles the product for you. If you choose white glove service, you will get curbside first and the white glove service will arrive to you within 1-2 business days.
WHAT DO I DO IF MY PURCHASE IS DAMAGED THROUGH TRANSIT?
Once your purchase is delivered quickly check for any tears, rips, holes, or potential stains. All cartons shipped via freight carrier must be thoroughly inspected for any signs of mishandling such as dents, holes, rips, tears etc. Any damage must be noted on the bill of lading (delivery receipt) before it is signed. Any damage not noted on the delivery receipt will be assumed to have occurred after delivery and therefore will be the responsibility of the purchaser. If your packaging is damaged in any way, take pictures (of the entire pallet, not just the location of damage) so we can use them as a claim for our insurance policy. When you open your merchandise and there is damage, also take pictures of this. Contact us immediately and we will contact our insurance. Most of the time minuscule damage can be fixed. We will send someone to come fix your furniture. However, if your purchase has considerable damage we will replace it entirely. We can only begin our insurance process until there is a viable claim and proof of damage.
If there are any questions regarding this shipping policy you may contact us using the information below.